Privacy Policy

Last updated: June 2, 2026

This privacy policy applies to all services of Sofie Laurent, reachable via info@sofielaurent.com. We respect the privacy of our customers and handle the personal information you provide to us confidentially and in accordance with the General Data Protection Regulation (GDPR).

1. What data we collect

We collect personal data that you provide to us when placing an order, creating an account, or contacting our customer service, including:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment details (processed via our payment providers, not stored on our servers)
  • IP address and device/browser data
  • Order and transaction history
  • Data about your activity and behavior on our website (via cookies)

2. Purposes of processing

  • Processing, shipping, and invoicing your orders.
  • Providing customer service and support.
  • Sending order updates, tracking information, and relevant communications.
  • Improving our services, website, and product range.
  • Preventing and detecting fraud and misuse.
  • Sending marketing communications, only when you have given your consent.

3. Legal basis

We process your data based on the performance of a contract (your order), your consent (e.g. marketing), a legal obligation (such as tax administration), and our legitimate interest (such as fraud prevention and improving our services).

4. Sharing data with third parties

Your data is only shared with third parties to the extent necessary for our services, including:

  • Our payment providers: Shopify Payments, Creditcard
  • Our shipping and delivery partners: Canada Post
  • Our supplier(s) for the processing and shipment of your order.
  • Providers of analytics and marketing services (where applicable and subject to your cookie preferences).

Data processing agreements have been concluded with all required parties. We never sell your data to third parties. As part of our shipping may be fulfilled directly from a supplier outside the EEA, a transfer outside the EEA may occur; we take appropriate safeguards in this regard.

5. Retention period

We retain your data no longer than necessary for the purposes for which it was collected, or as long as legally required (such as a statutory retention obligation for financial records of 7 years).

6. Cookies

Our website uses cookies to improve functionality, analyze visitor behavior, and support marketing. You can adjust your preferences at any time via the cookie banner or your browser settings.

7. Security

We take appropriate technical and organizational measures to protect your data against loss, misuse, and unauthorized access. All payments are processed via a secure SSL connection.

8. Your rights

You have the right to access, correct, delete, or restrict your personal data. You can also object to processing, withdraw your consent, and submit a request for data portability. Please contact us at info@sofielaurent.com. You also have the right to lodge a complaint with the relevant supervisory authority.

9. Contact

Sofie Laurent — info@sofielaurent.com